Terms & Condition ("Terms")

Website owner, the offering, and binding of Terms

  1. This website is owned and operated by Divine Hut. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using our website, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use your website; what are the requirements to create an account

  1. In order to use our website and/or receive our services/products, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial Terms

  1. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

  2. The prices we charge for using our services and/or products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.

  3. The prices payable for item(s) you order are as set out in our website in Singapore dollars (SGD) unless stated otherwise.

  4. Your payment of the price for the item(s) represents an offer on your part to purchase the item(s).

  5. Once your payment has been accepted or processed by us, we will confirm our acceptance by sending a confirmation email or Whatsapp message /SMS within 24 to 36 hours to you at the email address/phone number provided by you at the time of purchase.

  6. Our confirmation as above brings into existence a legally binding contract between us.

  7. Additional charges for delivery will be borne by you. You may choose your desired shipment option (s) with corresponding prices provided to you at the time of checkout. If you choose to self-collect your item(s), you do not have to pay for delivery charges. 

  8. All ad valorem tax, customs duties, or any other charges/ taxes by local authorities will be borne by you.

  9. The item(s) purchased by you will be delivered/ shipped at address provided by you at the time of checkout/ purchase.

  10. Delivery will be made soonest after we have confirmed your purchase. Whilst every effort is made to deliver your purchased item(s) to you in a timely manner, the delivery time will vary from location to location.

  11. In view of the COVID-19 pandemic, it may take a longer time for you to receive your purchased item(s) depending on your location. The estimated delivery time will be shown by the delivery option you have chosen at the time of checkout. As we do not have any control for delays caused by lockdowns, we will not be held responsible and liable.

  12. Once goods have been delivered to you, we will not be liable for their loss or destruction

  13. You are solely responsible to ensure that the product you purchase from us are fit and proper for your use before making purchase decision. You will be responsible and bear any loss or damage if any incurred by you due to use of our product. We will not be held responsible and bear any loss or damage of whatsoever amount and nature incurred by you due to usage of our products.

Cancellation of order 

  1. You will not be allowed to cancel the order once we have sent you confirmation via above mentioned methods.

  2. We reserve the right to unilaterally cancel the order including but not limited to the following events:

    1. We do not have insufficient stock to deliver the item(s) you purchased

    2. We do not deliver to your location; or

    3. One or more of the item(s) you ordered was listed at an incorrect price due to a typographical error or prices have increased by more than 10% due to unforeseen events.

  3. If we do cancel your order, we will notify you by e-mail/Whatsapp message/SMS and will credit to your account full amount or issue credit voucher. In case of refund by account transfer, if you do not receive the said credit funds within 30 business days, you should contact your financial institution. We will not be obliged to offer any additional compensation for any disappointment or delay experienced.

Return and Refund

  1. If you find the received item(s) as damaged, you must notify us in writing by email to infodivinehut@gmail.com within 24 hrs of receiving the purchased item(s). We can either exchange your item(s) subject to availability of stock or issue you a credit voucher. No exchange or a credit voucher will be provided if you fail to notify us the defect within 24 hrs of receiving the item(s). No refund/exchange would be provided for the natural coloration/condition of the material used. Refund/exchange would be provided only for manufacturing defects, if any. You must provide the visual proof (for example: photo of the damaged product) of the defect. Item(s) damaged by you and natural wear and tear are NOT eligible for exchange or a refund.

  2. Item(s) eligible for return should be delivered to:

Divine Hut  

107A, Tampines Road, 11-08

Singapore 534009

  3.We recommend considering a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your        returned item(s). 

  4. Sale/ Discounted item(s) are strictly non-exchangeable, non-refundable, and non-returnable.

  5. The value of the new purchase item(s) should be either equivalent to the original purchased item(s) or higher than that of the original purchased             item(s). In case of the latter, you will be required to pay the difference before the shipment of the item(s) at the time of checkout including any               shipment charges. You will be required to pay for any customs/ duties/ tax charges payable.

Ownership of intellectual property, copyrights and logos

  1. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Divine Hut. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

  2. You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website. We will not be held responsible for any inappropriate use of any nature whatsoever.

Right to suspend or cancel user account

  1. We may permanently or temporarily terminate or suspend your access to our website, products or services, without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification

  1. You agree to indemnify and hold Divine Hut and its owners, affiliates, partners, suppliers harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services/products offered on the website.

Limitation of liability

  1. To the maximum extent permitted by applicable law, in no event shall Divine Hut and its owners, affiliates, partners, suppliers be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service and/or products.

  2. To the maximum extent permitted by applicable law, Divine Hut and its owners, affiliates, partners, suppliers assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service and/or products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

  3. Save as provided by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us and we will have no liability to pay any money to you by way of compensation.

  4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase item(s) from our website. The importation or exportation of certain of our item(s) to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the item(s) you purchase.

  5. We will have no liability to you for any failure to deliver item(s) you have purchased or any delay in doing so or for any damage or defect to item(s) delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  6. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  7. Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the Singapore Contracts (Rights of Third Parties) Act 2002 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Right to change and modify Terms

  1. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically.

Promotional emails and content 

  1. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time by writing at infodivinehut@gmail.com.

Law and dispute resolution

  1. The contract between us shall be governed by and interpreted in accordance with Singapore law and the Singapore courts shall have jurisdiction to resolve any disputes between us. All possible efforts should be made by all involved parties to settle any dispute by mutual agreement.

Customer support details & contact info

For information relating to our products/services and Terms, you may write to us as infodivinehut@gmail.com.